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ANSWERS TO YOUR QUESTIONS

Shipping Information

WHAT HOW LONG ARE SHIPPING TIMES?
All orders are processed within 1 - 2 business days of purchase.
Products will be shipped within 1 - 5 days of processing.
Delivery can take 16 - 30 days. Most customers receive their product within 14 days of purchase
Free Shipping on all orders in Canada, USA, UK, Australia & New Zealand
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Most customers receive their packages within 14 days or purchase. However, delivery can take up to 30 days.
DO YOU SHIP INTERNATIONALLY?
Currently, we only offer shipping to Canada, United States, Australia & New Zealand.
If you are interested in our products, but are outside of our shipping area, please email us at admin@coverkoala.com and we will try to add your location if possible.
WHAT WHY DOES IT TAKE SO LONG TO GET MY PACKAGE?
We believe that honesty is the best policy, so we are going to be very honest here. The reason it takes so long to get our packages is because we are not a big box store. We are a small family oriented business. We do not have the room to store all of the inventory we offer on this website. So we rely on our supply partners to hold onto our inventory for us. Which in turn, adds extra steps to the shipping process.
But we try very hard to make sure you are getting the products as fast as possible.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
We currently accept all major credit cards. PayPal, Google Pay & Apple Pay.
IS BUYING ON-LINE SAFE?
We are very serious about securely hosting your store and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work hard to keep our shopping cart and ecommerce hosting secure.

Orders and Returns

WHAT DO I NEED TO PLACE AN ORDER?
We offer multiple ways to pay for your order. Including PayPal, Credit Card, Google Pay & Apple Pay.
WHAT IS YOUR RETURN POLICY?
We have a risk free return policy. Our policy lasts 30 days from product delivery date. If 30 days have gone by since your product was delivered, unfortunately, we can’t offer you a refund or exchange. Please note that all of our returns are reviewed on a case by case basis. To read more on our return policy, please click here.

 

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
If you have any question. Please contact us at admin@coverkoala.com
HOW CAN I CANCEL OR CHANGE MY ORDER?
Yes. You may cancel your order at anytime before the product is marked as shipped. If your product has been shipped already, please contact us at admin@coverkoala.com.
HOW DO I TRACK MY ORDER?
Once your order is marked as shipped. You will receive an update email. This email will contain a tracking number if applicable. This number can be tracked on https://www.17track.net/en
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